FAQ

Your First Class

The short answer is, whatever you want, just feel comfortable and able to move freely.

Lightweight trainers that don’t grip too much are ideal for any quick movements. if you decide you want to wear heels, we welcome this.  The best heels to dance in are supportive and encase the foot, such as ankle boots or cage heels.

Encouragement!  Our warm-ups are nice and easy, with lots of stretching.  Each routine is taught at a pace that accommodates all levels of skill and experience.

“AYB have amazing teachers, killer choreography and the most supportive members. You have so much fun dancing you completely forget you’ve managed a workout.”  – Vanni


Classes

We pride ourselves on being the dance class in London for all dance abilities and experiences. For beginners AYB is the best starting point to advance your dance skills.

Classes booked through single class or special offers need to be cancelled more than 12 hours before the class begins, to retain credit.

No, not at all! Drop in for your first class at only £10 with HelloBEAT. Classes can be booked through memberships, or single classes alike.

Yes!  Our dance studios have showering facilities.

We certainly do. To book or talk about your EventBEAT experience, email hello@atyourbeat.com.

Simply follow the link to book your beat. We take payments through Mind Body. Unfortunately, we don’t take cash payments on the door.

It depends on your membership, if you have MaxBEAT – then no payment needed, simply book in to the class, and your payment is already covered by the membership. If you have WeekdayBEAT and want to try a weekend workshop, you must book and pay for the class, as this won’t be covered by your membership. All classes must be booked!


Shop

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if you have received goods that are faulty and a refund is made.  Item(s) must be returned in the original packaging, with tags and in new unused condition. There must be no visible stains, hairs or odour on the item(s) in order to receive an exchange or refund. If these requirements are not met then At Your Beat has the right to return the item(s) back to you.

To return your unwanted item(s), please mark on the ‘Returns & Exchange Form’ which you would like to return using the reason codes provided. If you would like an exchange please write on the form. Lost your ‘Returns & Exchange Form’, print a new one here.

If your order has taken longer than a week to arrive from dispatch, feel free to contact customer care (hello@atyourbeat.com) quoting your order number and we will be able to inform you further.

If the item you received is not what you originally ordered, please contact customer care (hello@atyourbeat.com) quoting your order number, your name and address, details of the product and the item that you have received. Please can you send this back to us at Standard Delivery cost which will be reimbursed once a copy of your Standard return receipt is received.

If your parcel is returned back to us as undelivered, your items will be automatically refunded and an email will be sent advising, you will have to place the order again. Your parcel will be held at the post office for 18 days and this is your responsibility to arrange for a re-delivery, please check your tracking at www.royalmail.com/track-your-item